FAQs

Q: What is kōsmetic korea?

A: kōsmetic korea is a curated skincare and beauty destination offering authentic Korean products, carefully selected for their quality, innovation, and performance. From advanced serums and nourishing creams to hybrid beauty essentials, we bring the best of K-beauty directly to you.

Q: Are your products authentic?

A: Yes. Every product we offer is 100% authentic and sourced directly from official Korean suppliers and brand partners. We are committed to quality, safety, and transparency at every step.

Q: Do you ship to France?

A: Absolutely. We proudly ship throughout France. Orders are processed within 1–3 business days, and shipping timelines vary depending on your location and the delivery method selected. A tracking number is provided once your order is dispatched.

Q: How do I choose the right products for my skin type?

A: Each product page includes detailed information on skin compatibility, key ingredients, and benefits. Whether you have oily, dry, sensitive, or combination skin, you’ll find options suited to your needs. For personalized recommendations, our support team is always here to help.

Q: What are hybrid skincare-makeup products?

A: Hybrid products combine skincare benefits with makeup functionality. BB/CC creams, tinted cushions, and moisturizing balms with SPF provide natural coverage while hydrating and protecting your skin — perfect for a radiant, effortless look.

Q: Are your products safe for sensitive or acne-prone skin?

A: Many of our products are formulated with gentle, skin-loving ingredients and are suitable for sensitive and acne-prone skin. We recommend reviewing the ingredient list and doing a patch test before full use, especially for first-time users.

Q: Are your products cruelty-free?

A: We value ethical beauty and partner with brands that follow cruelty-free practices. Product pages will indicate whether the item is certified cruelty-free.

Q: Can I return or exchange an item?

A: Yes. You can request a return within 14 days of receiving your order, provided the product is unused and in its original condition. Please refer to our Return Policy page for complete information.

Q: What should I do if my order arrives damaged or incorrect?

A: If your item arrives damaged or incorrect, contact us at admin@kosmetic-korea.com within 48 hours of delivery. Include photos of the item and packaging so we can resolve the issue promptly.

Q: How can I contact kōsmetic korea?

A: You can reach us via email at admin@kosmetic-korea.com or through our Contact Us page. We aim to respond within 24–48 hours on business days.